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Mike Harty's avatar

"Stripped is not deleted" is the bit most teams get wrong. They either leave the dead deals in to protect the number or bin them in January and forget they existed. The other test I'd add to the next-step one is whether anyone else at the account is still showing up. A deal with a single contact who's gone quiet is a very different thing from one where the champion's slow to reply but three other people at the company are reading your content and seeing your ads. The first is usually dead. The second is often just a big deal doing what Krysten describes. Most CRMs can't see that difference, so both get the same treatment. The December point is a good one too, and it's very European. Do you strip the deals that only went quiet in December, or give them until the second week of January?

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